Service

Start an Exchange

Within 7 days of delivery, unworn and unwashed with tags on. Fill in the form below and we will reply with the next step.

If the piece is damaged, faulty or not what was described, say so in the reason field and attach photographs when you reply to our first email. That case is not limited to 7 days and we pay the return shipping.

Request an exchange

Within 7 days of delivery, unworn and unwashed with tags on.

Have your order number to hand. This is a request, not an approval — a person reads it and answers you.

The address you ordered with. We answer on one thread.
It looks like #1001, in your confirmation email.

The piece

The piece you are exchanging, and its colourway.
What is this about
Size you have
Size you want
For a fault, say so here. We will ask for photographs by email — reply to our first message with them attached.

We answer within one working day.

Every garment is made to order, so a replacement takes the full 7 to 14 days again from the day the first piece reaches us.

What happens next

  1. You send the form. We reply within one working day, in Indian Standard Time hours.
  2. For a fault, we ask for photographs by email. One round trip, then a decision.
  3. We arrange collection.
  4. Your replacement is made. Every garment is made to order, so allow the full 7 to 14 days from the day the first piece reaches us.